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Maintenance and support

Software needs looking after. Our care plans cover the updates, backups and monitoring that prevent problems, and the time to fix and improve things when you need it. We also take on existing projects from other developers.

Prevent problems instead of paying for them

Most website emergencies are avoidable: an expired certificate, a plugin that was never updated, a full disk, a backup that did not run. A care plan handles all of that quietly in the background and tells you about it once a month.

Plans

Plans are sized by the number of hours of changes included each month, from a small business website through to a busy web application. Unused hours roll over for one month. You can change or cancel your plan with 30 days’ notice.

Inherited a project?

If your original developer has moved on, we can take over. We start with a paid audit covering security, code quality, hosting and documentation, then give you a prioritised list of what needs doing and what can wait. Old PHP and Laravel versions are a speciality.

Maintenance and support: common questions

Can you fix a site or app someone else built?

Usually, yes. We start with a short paid audit to understand the code and hosting, then give you a clear list of what needs doing, what it costs and what can wait.

How quickly do you respond to problems?

Care plan clients get a response within four working hours for anything urgent, and usually much faster. Everyone else gets a reply within one working day.

All insights

Tell us where you want to get to.

Send a few lines about your project. You will hear back from the person who would build it within one working day, with honest next steps and, where we can, a ballpark price.