How we work
Projects go wrong for predictable reasons: unclear scope, surprise costs, long silences. This is the process we use to avoid all three.
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1
Week 0
Survey
A free 30-minute call, then a few questions by email.
We talk about the problem before the solution: who uses the thing, what it needs to change for the business, what already exists and what the deadline really is. If we are not the right fit, we say so on the call and suggest who might be.
What we need from you
- Any existing site, app or documents
- Access to whoever makes the final decision
- A rough budget, even a range
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2
Within 5 working days
Plan
A written proposal with scope, timeline and a fixed price.
The proposal lists exactly what is included and what is not, the milestones, and the payment stages. Larger projects start with a short paid discovery phase that produces wireframes and a technical plan you could take to any developer.
What we need from you
- Feedback on the proposal
- A signed agreement and the first stage payment
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3
2-week rounds
Build
Working software every fortnight, not a big reveal at the end.
Each round ends with a link to a private preview site and a short written update: what was finished, what is next, and any decisions we need from you. Code lives in a Git repository that you own from day one.
What we need from you
- About an hour a fortnight to review progress
- Content, logins and decisions when we ask for them
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4
Launch week
Launch
Testing, hosting and a calm go-live.
We test on real phones and browsers, check speed, accessibility and search basics, set up hosting, backups and monitoring, then launch at a quiet time. You get handover notes written for your team, not for developers.
What we need from you
- Final sign-off
- Final stage payment
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5
Ongoing
Look after
Updates, fixes and improvements, for as long as you want them.
Every project includes 30 days of free fixes after launch. After that, a monthly care plan covers security updates, backups, uptime checks and a set number of hours for changes. You can also pause and come back whenever you like.
What we need from you
- Tell us what is and is not working
What you can hold us to
- You own everything
- Code, designs, domains and hosting accounts are in your name. No lock-in, no licence fees to us.
- The price is the price
- Fixed quotes stay fixed. If you ask for something new, we quote it separately before doing it.
- A reply within a working day
- Every email answered by the person doing the work, not an account manager.
- No surprise subscriptions
- We recommend paid tools only when they save you more than they cost, and tell you the running costs up front.
- Plain English
- Updates and handover notes written for the people running the business.
- Honest advice
- If an off-the-shelf tool would do the job for less, we will tell you, even if it means less work for us.
Ready for the first step?
The survey call is free and there is no obligation. Send a short brief and we will suggest a time.